PRIVACY NOTICE

This notice (Privacy Notice) tells you how we look after your personal data when you visit our website at https://downanchor.ai (Website) or when you purchase our automated demurrage and detention invoice auditing service.

This notice sets out what information we collect about you, what we use it for and whom we share it with. It also explains your rights under data protection laws and what to do if you have any concerns about your personal data.

We may sometimes need to update this Privacy Notice, to reflect any changes to the way our services are provided or to comply with new business practices or legal requirements. You should check this Privacy Notice regularly to see whether any changes have occurred.

We are DOWNANCHOR LTD, registered in England and Wales with company number 17309275 with our registered address at 66 Paul St, London, EC2A 4NA (we, us or our).

For all visitors to our Website and for users who purchase our services through an organisation, we are the controller of your information (which means we decide what information we collect and how it is used).

We are registered with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters, under number ZC187177.

If you have any questions about this Privacy Notice or the way that we use information, please get in touch using the following details:

• Email address: contact@downanchor.ai
• Postal address: 66 Paul St, London EC2A 4NA, United Kingdom

Personal data means any information which does (or could be used to) identify a living person. We have grouped together the types of personal data that we collect, and where we receive it from, below.

Type of personal data:

• Identity Data: your first and last name or title.
• Contact Data: your work email address.
• Technical Data: internet protocol (IP) address, browser type and version, time zone setting and generic location, browser plug-in types and versions, operating system and platform on the devices you use to access our systems.
• Marketing and Communication Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We are required to identify a legal justification (also known as a lawful basis) for collecting and using your personal data. There are six legal justifications which organisations can rely on. The most relevant of these to us are where we use your personal data to:

• pursue our legitimate interests (our justifiable business aims) but only if those interests are not outweighed by your other rights and freedoms (e.g. your right to privacy); and
• do something for which you have given your consent.

Below is set out the lawful basis we rely on when we use your personal data. If we intend to use your personal data for a new reason that is not listed below, we will update our Privacy Notice.

Legitimate Interests

We rely on our legitimate interests (or those of a third party) to process your data, provided your interests and fundamental rights do not override those interests. In accordance with the Data (Use and Access) Act 2024, we specifically process data for the following:

• Recognised Legitimate Interests: We process your data for the following purposes which are recognised under UK law as having a high degree of importance: a) Direct Marketing: To send you information about our products and services that may be of interest to you; b) Public Interest/Emergencies: To assist in emergency responses or to prevent and detect crime (including fraud); c) Network and Information Security: To ensure the security and resilience of our systems and your data; and d) Safeguarding: To protect vulnerable individuals or children.
• Other Business Interests: a) Improving Our Services: To analyse how users interact with our Website to enhance user experience; b) Corporate Transactions: To facilitate a sale, merger, or restructuring of our business; and c) Defending Legal Claims: To establish, exercise, or defend our legal rights.

Consent

• Where you have provided your consent to providing us with information or allowing us to use or share your information.
• Where you have consented to receive marketing material from us.

Where we need to collect your personal data (for example, in order to fulfil a contract we have with you), failure to provide us with your personal data may mean that we are not able to provide you with the services. Where we do not have the information required about you to fulfil an order, we may have to cancel the service ordered.

We share (or may share) your personal data with:

• Our personnel: our employees (or other types of workers) who have contracts containing confidentiality and data protection obligations.
• Our supply chain: other organisations that help us provide our goods. We ensure these organisations only have access to the information required to provide the support we use them and have a contract with them that contains confidentiality and data protection obligations.

If we were asked to provide personal data in response to a court order or legal request (e.g. from the police), we would seek legal advice before disclosing any information and carefully consider the impact on your rights when providing a response.

We store your personal data on our servers in UK, EU (Ireland), US. We have proper mechanisms in place to ensure that transfer to that country is in compliance with relevant data protection laws.

We may transfer your personal data to countries outside of the UK. When we do so, we ensure that your information remains protected in accordance with the Data (Use and Access) Act 2024. We will only transfer your data where:

• Approved Destinations: The UK government has determined that the destination country (or a specific sector within it) provides a standard of data protection that is not materially lower than that provided under UK law (this is known as the Data Protection Test).
• Appropriate Safeguards: Where a country has not been formally approved, we use specific legally-approved safeguards, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the European Commission’s Standard Contractual Clauses.
• Assessments: Before any transfer, we conduct a Transfer Risk Assessment (TRA) to ensure that the protections in the destination country meet the "not materially lower" standard required by the Act.

If you access our Website or purchase our services whilst abroad then your personal data may be stored on servers located in the same country as you or your organisation.

We have implemented security measures to prevent your personal data from being accidentally or illegally lost, used or accessed by those who do not have permission. These measures include:

• access controls and user authentication (including multi-factor authentication);
• internal IT and network security;
• incident and breach reporting processes.

If there is an incident which has affected your personal data and we are the controller, we will notify the regulator and keep you informed (where required under data protection law). Where we act as the processor for the affected personal data, we notify the controller and support them with investigating and responding to the incident.

If you notice any unusual activity on the Website, please contact us contact@downanchor.ai.

Where we act as the controller, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

To decide how long to keep personal data (also known as its retention period), we consider the volume, nature, and sensitivity of the personal data, the potential risk of harm to you if an incident were to happen, whether we require the personal data to achieve the purposes we have identified or whether we can achieve those purposes through other means (e.g. by using aggregated data instead), and any applicable legal requirements (e.g. minimum accounting records for HM Revenue & Customs).

We may keep Identity Data, Contact Data and certain other data (specifically, any exchanges between us by email or any other means) for up to seven years after the end of our contractual relationship with you.

If you have asked for information from us or you have subscribed to our mailing list, we keep your details until you ask us to stop contacting you.

You have specific legal rights in relation to your personal data.

We can decide not to take any action in relation to a request where we have been unable to confirm your identity (this is one of our security processes to make sure we keep information safe) or if we feel the request is vexatious or excessive. "Vexatious” includes requests intended to cause harassment, those made in bad faith or those that are an abuse of process. Usually there is no cost for exercising your data protection rights, but we may charge a fee where we decide to proceed with a request that we believe is vexatious or excessive. If this happens we will always inform you in writing.

We will respond to your legal rights request without undue delay, but within one month of us receiving your request or confirming your identity (whichever is later). We may extend this deadline by two months if your request is complex or we have received multiple requests at once. If we need to extend the deadline, we will let you know and explain why we need the extension.

We do not respond directly to requests which relate to personal data for which we act as the processor. In this situation, we forward your request to the relevant controller and await their instruction before we take any action.

If you wish to make any of the right requests listed below, you can reach us at contact@downanchor.ai.

Your rights include:

• Access: You must be told if your personal data is being used and you can ask for a copy of your personal data as well as information about how we are using it to make sure we are abiding by the law.
• Correction: You can ask us to correct your personal data if it is inaccurate or incomplete. We might need to verify the new information before we make any changes.
• Deletion: You can ask us to delete or remove your personal data if there is no good reason for us to continue holding it or if you have asked us to stop using it (see below). If we think there is a good reason to keep the information you have asked us to delete (e.g. to comply with regulatory requirements), we will let you know and explain our decision.
• Restriction: You can ask us to restrict how we use your personal data and temporarily limit the way we use it.
• Objection: You can object to us using your personal data if you want us to stop using it. If we think there is a good reason for us to keep using the information, we will let you know and explain our decision.
• Portability: You can ask us to send you or another organisation an electronic copy of your personal data.
• Complaints: If you are unhappy with the way we collect and use your personal data, you can complain to the ICO or another relevant supervisory body, but we hope that we can respond to your concerns before it reaches that stage. Please contact us at contact@downanchor.ai. In accordance with the Data (Use and Access) Act, we require that you attempt to resolve any complaint with us directly before escalating to the ICO.

We market our services to prospective and existing business customers, this is known as Business-to-Business Marketing (B2B Marketing). We may send marketing communications to their staff via work contact details. If you are a member of staff and do not wish to receive B2B Marketing, please let us know at contact@downanchor.ai.

Opting out of marketing will not affect our processing of your personal data in relation to any order you have with us and where we are required to use your personal data to fulfil that order or provide you with certain information.